NPS（關係型）

經典的淨推薦值問題加一個「為什麼」，每季寄給所有顧客。

問題

1. 01How likely are you to recommend us to a friend or colleague?0–10 推薦
2. 02What do you value most about us?意見僅在相關時顯示
3. 03What would make it a 10?意見僅在相關時顯示
4. 04What disappointed you?意見僅在相關時顯示
5. 05May we follow up with you?是 / 否
6. 06Your name簡答
7. 07Your phone number電話
8. 08Your email, for a written reply電子郵件

問題只會顯示給相關的人：給低分的人會被問到哪裡出了問題。