客服後的 CSAT

客服案件結案時寄出：滿意嗎？解決了嗎？客服人員評分。

問題

1. 01How satisfied are you with the support you got?滿意度
2. 02Was your issue resolved?單選
3. 03How was the person who helped you?評分
4. 04What is still not right?意見
5. 05May we reopen your request and call you?是 / 否
6. 06Your name簡答
7. 07Your phone number電話
8. 08Your email, for a written reply電子郵件

問題只會顯示給相關的人：給低分的人會被問到哪裡出了問題。