客服后的 CSAT

工单关闭时发送：满意吗？解决了吗？客服评分。

问题

1. 01How satisfied are you with the support you got?满意度
2. 02Was your issue resolved?单选
3. 03How was the person who helped you?评分
4. 04What is still not right?评论
5. 05May we reopen your request and call you?是 / 否
6. 06Your name简答
7. 07Your phone number电话
8. 08Your email, for a written reply电子邮箱

问题只会显示给相关的人：给出低分的人会被问到哪里出了问题。