← 餐廳與咖啡廳
內用回饋(完整版)
餐點、服務、氣氛、CP 值和 NPS,並對不滿意的客人進行後續追蹤。
問題
- 01What brought you in today?單選
- 02How would you rate…矩陣
- 03Overall, how was your visit?評分
- 04How likely are you to recommend us to a friend?0–10 推薦
- 05What should we fix first?意見
- 06May the manager call you about this?是 / 否
- 07Your name簡答
- 08Your phone number電話
- 09Your email, for a written reply電子郵件
問題只會顯示給相關的人:給低分的人會被問到哪裡出了問題。