← Franchise & chains
Same survey, every outlet
One form for all outlets; the outlet comes from each QR, so results compare outlets.
The questions
- 01Overall experiencerating
- 02Staffrating
- 03Cleanlinessrating
- 04How likely are you to recommend this outlet?0–10 recommend
- 05What went wrong?comment
- 06May the outlet manager call you?yes / no
- 07Your nameshort answer
- 08Your phone numberphone
- 09Your email, for a written replyemail
Questions appear only to the people they apply to: someone who rates you low is asked what went wrong.
More for franchise & chains
Store audit checklistArea managers check each outlet: hygiene, display, staff, stock, safety.Mystery shopperA visit scored the way a customer sees it: greeting, help, billing, goodbye.Franchisee satisfactionHow franchise owners rate support, supply, marketing and training.Outlet opening checklistBefore a new outlet opens: licences, fit-out, staff, systems.