← Franchise & chains
Franchisee satisfaction
How franchise owners rate support, supply, marketing and training.
The questions
- 01How satisfied are you with…grid
- 02How likely are you to recommend this franchise to another investor?0–10 recommend
- 03What should head office change?comment
More for franchise & chains
Same survey, every outletOne form for all outlets; the outlet comes from each QR, so results compare outlets.Store audit checklistArea managers check each outlet: hygiene, display, staff, stock, safety.Mystery shopperA visit scored the way a customer sees it: greeting, help, billing, goodbye.Outlet opening checklistBefore a new outlet opens: licences, fit-out, staff, systems.