← Clinic, lab & pharmacy
Patient visit experience
After a consultation: reception, waiting, the doctor, and recommending the clinic.
The questions
- 01Reception and registrationrating
- 02How long did you wait to see the doctor?one choice
- 03The doctor explained things clearlyrating
- 04Cleanlinessrating
- 05How likely are you to recommend this clinic?0–10 recommend
- 06What should we do better?comment
- 07May the clinic call you about this?yes / no
- 08Your nameshort answer
- 09Your phone numberphone
- 10Your email, for a written replyemail
Questions appear only to the people they apply to: someone who rates you low is asked what went wrong.
More for clinic, lab & pharmacy
Waiting time checkTwo questions on a QR in the waiting room: how long, and how it felt.Lab sample collectionHome or centre collection: punctuality, hygiene, comfort and reports on time.Pharmacy serviceAvailability, advice, billing and delivery for a chemist or pharmacy chain.New patient registrationContact details before the first visit, with consent. No medical questions: add your own.