← Customer experience
NPS after a purchase or visit
NPS tied to one interaction, with the order or visit id from the link.
The questions
- 01Based on this experience, how likely are you to recommend us?0–10 recommend
- 02What mattered most?several choices
- 03Anything to add?comment
More for customer experience
NPS (relationship)The classic Net Promoter question with a "why", sent every quarter to all customers.CSAT after supportSent when a support ticket closes: satisfied? resolved? agent rating.Customer effort (CES)"How easy was it?" after sign-up, a payment, a return or a support request.Cancellation reasonWhy customers leave, and what might bring them back.Onboarding check-inA week or a month in: are new customers getting value, and what is in the way?Win/loss surveyAsk prospects why they chose you, or did not: price, features, trust, timing.