← Salon, spa & gym
Membership renewal survey
Before a membership ends: will they renew, and if not, why not.
The questions
- 01Do you plan to renew?one choice
- 02What is holding you back?several choices
- 03What would make you stay?comment
- 04May we call you with a renewal offer?yes / no
- 05Your nameshort answer
- 06Your phone numberphone
- 07Your email, for a written replyemail
- 08What do you enjoy most here?comment
- 09What should we add?comment
Questions appear only to the people they apply to: someone who rates you low is asked what went wrong.
More for salon, spa & gym
Salon visit feedbackAfter a haircut or treatment: result, hygiene, waiting time and booking again.Stylist or trainer ratingRate one stylist, therapist or trainer; their id comes from the QR on their station.Spa and wellness visitTherapy, ambience, privacy and value, after a spa or wellness session.Class feedbackYoga, Zumba, CrossFit or any class: instructor, intensity and timing.New member intakeGoals, experience, preferred times and an emergency contact, with consent.