Plans, renewals and cancellation

AskBell has a free plan and paid plans. This page explains how paid plans are bought, renewed and cancelled.

Who sells your plan

• In India, plans are sold by Newtact Lab Private Limited (OPC) and paid through Razorpay.
• Elsewhere, plans are sold by Thaja FZE LLC, Sharjah Publishing City Free Zone, United Arab Emirates and paid through Stripe.
• In the phone app, if you buy through Apple's App Store or Google Play, the purchase is made with Apple or Google, and their terms apply to it. Manage or cancel it in your App Store or Google Play account, not with us; refunds for it are handled by Apple or Google under their own rules.

Card and bank details go straight to the payment company. We never see or keep them.

Prices

Prices are shown before you pay, and they include tax.

Renewal

Paid plans renew automatically, every month or every year, whichever you chose, until you cancel.

Going over your allowance

Each plan includes a number of responses a month. Going over it never stops a form: people can always answer.

• Up to one and a half times your monthly allowance, answers are shown as usual.
• Answers beyond 150% of the allowance are kept safely, but hidden until you upgrade or the next month begins. Nothing is deleted.

Cancelling

Cancel any time from Plan & usage in AskBell, or, for an Apple or Google purchase, in your store account. Your plan stays until the end of the period you paid for, and then it does not renew. Cancelling does not delete your forms or answers.

Refunds

See Refunds and cancellation.

Who we are

AskBell is operated by Newtact Lab Private Limited (OPC), 12th Floor, Manjeera Trinity Corporate, Geek Space Business Centre, Near Lulu Mall, KPHB Phase 3, Hyderabad, Telangana 500072, India.

Grievance Officer: Naveen Davuluri, Director and Grievance Officer Email: hello@askbell.app

We answer every message to that address. If you are writing about your own data — to see it, correct it, or have it erased — say so in the subject line and we will treat it as a formal request under the Digital Personal Data Protection Act, 2023.